Walden Guitars Limited Warranty – United States
- Walden guitars that are purchased new from an authorized Walden USA dealer carry a limited lifetime warranty against manufacture defects in materials and workmanship to the original purchaser excluding wear and tear items and parts not manufactured by Walden (full text below).
- Upon original purchase of your Walden, please complete the online registration form.
- Please contact us directly with all questions concerning warranty service HERE
- Please retain your original sales receipt for warranty service.
- For instruments purchased outside the US, please contact our local partner for details pertaining to warranty coverage. To find your local Walden representative, please click HERE
- Limited Warranty Terms. Walden Guitars® (“Walden”) warrants to the original purchaser that their Walden musical instrument, purchased from an authorized Walden USA dealer, shall be free from defects in materials and workmanship under normal use for as long as the instrument is owned by original purchaser, and until ownership is transferred to another. Factory installed on-board electronics and parts not originally manufactured by Walden shall be free from defects in materials and workmanship for one (1) year from date of purchase.
- Limited Warranty Exclusions. Excepted from this Limited Warranty are the following:
- Wear and tear items such as nuts, saddles, frets, strings, pick-guards, finish tuning machines, batteries, and any case or bag, or any other damage or deterioration due to normal wear and tear.
- Certain adjustments that may be required due to normal use and resulting wear and tear, but not limited to setups, adjustments, neck reset, or any routine maintenance.
- Asserted defects or damage to an instrument such as cracks, splitting or warping of wood or damage to the instrument’s finish caused by accident or exposure to changes in, or extreme instances of temperature or humidity, exposure to sunlight, moisture, body salts or acids, guitar straps, guitar stands, or hangers which cause harm to the instrument.
- Asserted defects or damage caused by acts of nature, accidents, misuse, neglect, abuse, modification, or improper maintenance of the instrument or its parts (Walden reserves the exclusive right to make such determination of misuse, modification, or neglect based on inspection by Walden or an authorized Walden service center).
- Asserted defects or damage to an instrument which has had work performed on it by or has been otherwise repaired or modified by a technician or repair person other than a Walden certified technician at an authorized Walden service center.
- Asserted defects involving subjective personal likes or judgments, including subjective opinions regarding tone and characteristics of wood.
- Any instrument whose serial number is altered, tampered with in any fashion or missing.
- Any instrument not purchased from an authorized Walden dealer in the United States of America and guitars owned by non-U.S. residents.
- Limitation on Obligations. The obligations of Walden hereunder are limited to repair or replacement of parts or the instrument found to be defective under this limited warranty. In no event shall Walden be liable of any indirect, incidental or consequential damages, including but not limited to time, wages or lost profits, of any nature or kind or for damages to or loss of property. In addition, Walden reserves the right to modify, refine, or improve its instruments and parts, including making refinements and wood species substitutions, without incurring any responsibility to modify, exchange, replace or repair any parts or products to meet prior specifications. This Limited Warranty does not cover circumstances beyond Walden’s control. This Limited Warranty does not apply when failure is due to shipping damage, accident, unauthorized service, modification, alteration, abuse, misuse, or use with incompatible accessories or attachments. This Limited Warranty is the sole warranty of Walden and is given in lieu of all other warranties, express or implied warranties of merchantability and fitness for a purpose. Specific rights might vary by state, so the above limitations or exclusions may not apply to you.
- No Other Warranties. The Limited Warranty set forth herein constitutes the entire warranty and representation of Walden with regard to the Walden products identified in the preceding paragraph. This Limited Warranty shall be controlling over any conflicting terms and conditions of any purchase orders, contracts or invoices which may be executed in connection with the purchase of any Walden musical instrument or related product. No representation or warranty made by any Walden salesperson, dealer, agent, representative or employee shall be binding upon Walden other than as set forth herein.
- Claim Procedures. Claims for warranty service shall be made by the original purchaser sending the instrument to Walden at KHS America at 12020 Volunteer Blvd., Mt. Juliet, TN 37122 to the Attention of the Repair Department and listing the RA (return authorization) number on the outside of the box, unless notified in writing that repairs and service under this Limited Warranty may be made by an authorized Walden dealer or authorized Walden warranty repair center. Shipping and insurance must be prepaid by the purchaser. The purchaser also must include any permits required for export of the guitar from outside the U.S.A., prepaid by purchaser, together with evidence confirming the original purchase by purchaser and a brief description of the nature of the asserted defect and photographic or other documentary evidence requested by Walden. Please call Customer Service prior to shipping your guitar and be ready to provide the name, address and phone number of the original purchaser to whom the instrument is to be returned. Walden shall review the description of the asserted defect, examine the instrument, and make service, repairs and replacements as appropriate under this Limited Warranty. Upon completion of the service, the instrument shall be returned by Walden to the original purchaser, shipping, permits and insurance to be paid by the purchaser. In the event it is determined that the asserted defect is not covered by or is excluded from this Limited Warranty, the instrument shall be returned without repairs or replacement, shipping, permits and insurance to be paid by the purchaser.
- Legal Remedies. Depending upon the state in which you reside, you may have additional legal remedies available under the applicable Commercial Code or Consumer Warranty laws.